You hear often, that email is broken – and a magical software tool is going to solve it. I don’t think so. But you can solve it. Here is a great guide from Harvard Business Review.
Key take aways:
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Write the necessary action in the subject. Example: ACTION, DECISION, SIGN, INFO. I love it, especially as you can categorise and prioritise automatically based on those classifications.
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Write an executive summary in one sentence in the beginning of an email.
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Include relevant background information as bullet points, which helps to fly through those fast.